Call Center Manager Test
The Call Center Manager test is the most preferred skills assessment for hiring teams to assess an applicant's ability to handle customer service issues. The Call Center Manager Assessment enables recruiters and hiring managers to identify the best candidate for your organization.
About HireQuotient’s Call Center Manager Test
What do Call Center Managers Do?
The Call Center Managers are responsible for hiring, training, and managing staff to handle customer service issues. They manage a team of representatives to better performance and improve service quality. The Call Center Manager test assesses a candidate's capability to decide a call center representative’s day-to-day responsibilities. This Call Center Manager test also assesses a candidate's ability to conduct resource planning to maximize the productivity of company resources
Skills & Topics Covered
Customer Service
Empower Others
Employee Monitoring and Training
Effective Communication
Demonstrate Integrity
Emotional Intelligence
Roles You Can Hire
- Call Center Manager
With HireQuotient
Client & Candidates Experience
Customers Experience
HireQuotient has shown great flexibility in customizing solutions that fit our specific needs. I value their customer-centricity and the team's commitment to ensure that their solution has maximum impact on our recruiting processes.
Amber Grewal
Managing Director & Partner, Chief Recruiting/Talent Officer,
The Boston Consulting Group
Candidate Experience
For one of our clients, out of 523 candidates assessed 518 candidates had a great experience while giving the HireQuotinet test The collective reviews:
- Clean and streamlined test
- No errors
- Less time consuming questions
Testimonial
“HireQuotient has shown great flexibility in customizing solutions that fit our specific needs. I value their customer-centricity and the team's commitment to ensure that their solution has maximum impact on our recruiting processes.”
Amber Grewal
Managing Director & Partner, Chief Recruiting/Talent Officer, The Boston Consulting Group
