Terms and Conditions
1. Software
License Grant: The Company will provide the Customer with annual license(s) for EasySource ("Software") for the terms outlined. EasySource Professional Tier includes the EasySource extension and the corresponding EasySource dashboard.
2. Technical Support
The Company will provide Customer with technical support services, including access to technical support/customer success experts. These experts will assist the Customer with troubleshooting any technical issues encountered with the Software ("Support Services"). The Customer will also have access to the Company's online knowledge base and other technical resources. Customer can contact Company Support Services via email (customer-support@hirequotient.com), the Customer Success Manager, or chat support via the HireQuotient Dashboard. The Support Services include a post-training value check and recurring business reviews by an account manager assigned to the Customer.
3. Requirements to Start the usage
Candidate Extraction Credits: A "candidate extraction credit" represents an extracted profile. Profiles may be extracted by creating a new project, editing an existing project (modifying the AI criteria or filters), setting a project on autopilot, or importing profiles from an Applicant Tracking System (ATS) and running AI against them.
Duration: The usage will begin on the date of onboarding and will remain valid for one year from the onboarding date ("Initial Term").
4. Fees
The annual program has an annual payment option.
The fee due to be paid by the Customer will be discussed mutually with the salesperson during the signing of an agreement and the onboarding only starts as soon as the payment is received.
The onboarding day should be kept within the 7 days from the day of payment. In case, the onboarding day moves past the 7 days due to the customer's unavailability, the tenure start date would be the 7th day after payment is received.
5. Restrictions and Responsibilities
Customer agrees not to:
- Reverse engineer, decompile, disassemble, or attempt to discover the underlying source code of the Software.
- Modify, translate, or create derivative works based on the Software.
- Use the Software for third-party services or time-sharing.
6. Compliance with Laws
Customer agrees to use the Software in compliance with the Company's policies and all applicable laws and regulations.
7. Confidentiality and Proprietary Rights
Both parties agree to maintain confidentiality regarding proprietary information disclosed by the other party. This includes, for the Company, non-public information about the Software, and for the Customer, non-public data provided to the Company.
8. Customer Data
The Customer will retain ownership of all rights, titles, and interests in Customer Data, as well as any data derived from it during the term of this Agreement.
9. Intellectual Property Rights
The Company retains all intellectual property rights in the Software, including any modifications made. The Customer retains rights to any materials it shares during the term of the Agreement.
10. Support and Service
Training Phase: The Company will provide joint training sessions during the first three months of onboarding, covering setup, search criteria, AI vetting, and outreach campaigns.
Support Post-Training Phase:
- 24/5 support with a dedicated account manager on all business days.
- Support is available via email, phone, and chat through the HireQuotient dashboard.
- Support queries on holidays and weekends will be collected, but no action can be guaranteed until the next business day.
Service Requests: Issues will be categorized as follows:
- High/Urgent (P1): Critical issues. Initial communication within 8 hours, resolution within 24 hours.
- Medium (P2): Minor issues with some impact. Initial communication within 24 hours.
- Low/Suggestive (P3): Non-critical issues. Initial communication within 3 business days.
11. Warranty and Disclaimer
The Software is provided "as is," and the Company disclaims all warranties, express or implied, including warranties of merchantability and fitness for a particular purpose.
12. Downtime and SLA
"Downtime" refers to the period the Software or Dashboard is unavailable.
Excused Downtime includes planned downtime or issues beyond the Company's control, like natural disasters or government actions.
Service Credits: Service credits may be requested if system availability drops below the agreed target of 99.1%.
13. Limitation of Liability
Neither party is liable for indirect, special, or consequential damages. Liability is limited to the fees paid by the Customer in the previous 12 months, except for cases of gross negligence or misconduct.
14. Term
The Agreement begins upon onboarding and remains valid for the Initial Term. Upon expiration, the Customer will no longer have access to the Software unless the parties agree to renew.
15. Renewal
This Agreement will automatically renew for successive terms equal to the Initial Term unless either party provides written notice to terminate at least 15 days before the expiration of the current term.
16. Independent Contractors
The Company and Customer are independent contractors and this Agreement does not create a partnership, joint venture, or agency.
17. Governing Law
This Agreement will be governed by the laws of the State of New York.
18. Final Provisions
This Agreement represents the entire understanding between the parties and supersedes any prior agreements. Modifications must be made in writing.
The Customer's logo may be displayed by the Company in marketing materials, with prior written approval.
This Agreement may be executed electronically or in counterparts.