Effortless Returns with Kohl’s Return Policy

Returning items at Kohl’s is designed to be as seamless and customer-friendly as possible. Whether you've made your purchase online or in-store, understanding Kohl’s return policy can save you time and hassle. 

This guide provides a detailed overview of the return process, special cases, and helpful tips to ensure your return experience is smooth and efficient.

Kohl’s accepts returns on most items purchased both in-store and online for up to 180 days. This extended period allows customers ample time to decide if the purchase meets their expectations. Although returns can be made without a receipt, having one can significantly speed up the process and ensure you get the exact amount you paid.

Kohl’s policy is particularly accommodating, as it applies to both regular and sale items, provided they are in their original packaging and condition. However, it’s important to note that while Kohl’s is generous with its return timeframe, shipping costs are non-refundable. The refund will only cover the amount paid for the merchandise, ensuring you get back what you spent on the product itself.

Key Points on Shipping Costs and Refunds

• Shipping Costs: Unfortunately, shipping costs are not refunded. This applies to both the original shipping fee you paid when purchasing the item and any return shipping fees incurred if you choose to mail the item back.
• Refunds: Refunds are issued only for the amount paid for the merchandise. This ensures that you receive the full value of the product itself, excluding any additional shipping charges.

Timeframe for Returns

Understanding the specific timeframes for different product categories is crucial to ensure your return is accepted without any issues:

• General Items: Most items can be returned within 180 days of the original purchase date. This includes clothing, home goods, toys, and many other categories.
• Premium Electronics and Watches: These items must be returned within 30 days of purchase and must include the original packaging and receipt. This category includes high-value items that often come with stricter return policies due to their nature and price.

Returning Purchases: In-Store vs. Online

Kohl’s offers flexibility in how you can return your purchases, accommodating both in-store and online shoppers:

Returning to a Kohl’s Store

Returning items to a Kohl’s store is straightforward and convenient:

1. Bring Your Items: Simply bring the items you wish to return, along with the receipt (if available), to any Kohl’s store.
2. Visit the Customer Service Desk: Head to the customer service desk, where a Kohl’s associate will assist you with your return.
3. Refund Process: The associate will process your return, and you will receive your refund through the original method of payment. If you don’t have a receipt, you may receive store credit instead.

Returning to a store is the fastest way to get your refund, often completed in minutes. Additionally, Kohl’s friendly staff is always ready to assist you with any questions or concerns during the process.

Returning by Mail

If visiting a store is not convenient, you can return your items by mail. Here’s how:

1. Locate and Complete the Return Form: Find the Return Form included in your shipment. Fill it out with the necessary details, ensuring all information is accurate.
2. Pack Your Merchandise: Pack the items securely in a sturdy box. Include the completed Return Form and a copy of your receipt (if available).
3. Mail Your Return: Send your package to the Kohl’s Return Center using a pre-paid return shipping label or by arranging a discounted courier service.

Returns by mail may take up to 30 days to process, so patience is required. Once processed, your refund will be issued to the original method of payment.

Special Cases and Exceptions

While Kohl’s return policy is generally accommodating, there are specific cases and exceptions to be aware of:

• Freight-Delivered Items: Items delivered by freight, such as large furniture or appliances, cannot be returned to Kohl’s stores. These returns must be arranged through Kohl’s Customer Service.
• Marketplace Products: Products purchased from third-party sellers on Kohl’s website are handled by the seller. Returns for these items follow the seller’s return policy, not Kohl’s.
• Missing or Broken Items: If you receive a missing or broken item, contact Kohl’s Customer Service immediately at (855) 564-5705 or use the “Ask Us” button to chat with a representative. They will assist you in resolving the issue promptly.
• Amazon Returns: Kohl’s also accepts returns for items purchased on Amazon at all Kohl’s stores, except those in Anchorage, Alaska. This service provides added convenience for Amazon shoppers.

Return Process

Navigating the return process is straightforward with the right forms and preparation:

• Mailing a Return: If returning by mail, print your Order Invoice from your Kohls.com shopping account or send a completed Return Form with your item(s).
• Preparing and Packaging Your Return: Ensure your merchandise is packed securely in a sturdy box. Include a copy of the receipt and use a pre-paid return shipping label or arrange a discounted courier service.

Additional Resources

For more detailed information and assistance, Kohl’s provides various resources:

• Related Answers and Help Articles: Visit Kohl’s website for a comprehensive list of FAQs and help articles related to returns.
• Holiday Return Policy: Kohl’s extends its return period during the holiday season, allowing returns on most items for up to 180 days. Check their website for specific details on holiday returns and other special cases.

Common Questions and Concerns

Addressing common concerns and exceptions can help ensure a smooth return experience:

• Exceptions to the Return Policy: Some items, such as final sale items or products with missing tags, may not be eligible for return. Always check the item’s packaging or product description for specific return information.
• Other Special Cases: For more details on special cases and exceptions, visit Kohl’s website or contact their Customer Service for personalized assistance.

To enhance your communication and ensure clarity, consider using the Paraphrasing Tool by HireQuotient. This tool can help refine your return queries and communications, making the process smoother and more efficient.

Conclusion

Kohl’s strives to make the return process as effortless as possible. Whether you’re returning an in-store purchase or an online order, the steps are designed to be clear and straightforward. For further assistance or more information, visit Kohl’s website or contact their Customer Service team. With this guide, you can navigate Kohl’s return policy with confidence and ease.

FAQs about Kohl’s Return Policy

1. Can I return an item without a receipt?

Yes, you can return items to Kohl’s without a receipt. If you do not have a receipt, Kohl’s will attempt to look up your purchase using your Kohl’s account, credit card, or other purchase information. If they cannot locate the purchase, you may receive a store credit for the lowest sale price of the item within the past 13 weeks.

2. Are there any items that cannot be returned?

Yes, certain items are not eligible for return. These include final sale items, items with missing tags, and perishable goods. Additionally, personalized or custom-made items are generally non-returnable. Always check the product’s description or packaging for specific return information.

3. How long does it take to process a return by mail?

Returns by mail typically take up to 30 days to be processed once they are received at the Kohl’s Return Center. During this period, the items will be inspected, and your refund will be issued to the original method of payment.

4. Can I return online purchases to any Kohl’s store?

Yes, you can return online purchases to any Kohl’s store. Simply bring the items and the packing slip or order invoice to the customer service desk. This can expedite the return process compared to mailing the items back.

5. What if I lost the Return Form that came with my online order?

If you have lost the Return Form, you can print a new one from your Kohls.com shopping account. Log in to your account, locate your order, and print the Order Invoice, which can be used in place of the Return Form.

6. Are shipping fees refundable if I return an item?

No, shipping fees are not refundable. Kohl’s will only refund the amount paid for the merchandise. This includes both the original shipping fee and any return shipping fees if you choose to mail the item back.

7. Can I return premium electronics and watches after 30 days?

No, premium electronics and watches must be returned within 30 days of the original purchase date, and you must have the original packaging and receipt. Returns for these items will not be accepted after the 30-day period.

8. How do I return items that were delivered by freight?

Items delivered by freight, such as large furniture or appliances, cannot be returned to Kohl’s stores. You must contact Kohl’s Customer Service to arrange the return. They will provide instructions and assist you with the return process.

9. What should I do if I receive a damaged or defective item?

If you receive a damaged or defective item, contact Kohl’s Customer Service immediately at (855) 564-5705 or use the “Ask Us” chat feature on their website. Provide details about the issue, and they will guide you through the process of returning or replacing the item.

10. Are there special return policies during the holiday season?

Yes, Kohl’s has an extended return policy during the holiday season. Most items purchased in-store and online can be returned for up to 180 days. However, specific holiday return policies may apply to certain items. Check Kohl’s website for detailed information on holiday returns.