General Manager Job Description

From enterprises, mid-market companies to SMBs, General Managers (GMs) play a crucial role in the overall success of the organization. They are responsible for overseeing the daily activities of a business unit, department or retail outlet depending on the type of industry they operate in. They develop strategic plans in accordance with the business goals, establish operational policies and procedures to achieve them, plan, set and maintain operating budgets and manage employees. They have a strong business mindset, great leadership qualities and excellent communication skills.

Use this general manager job description template to advertize your open role and attract accomplished general managers. Do customize this template according to the specific needs of your business unit, department or retail outlet.

General Manager Job Description

At [Company X], the standards that we set for ourselves and our drive to achieve them make us the industry leader. To continue to operate at our high standards, we are seeking an experienced and dynamic General Manager to oversee business operations including finance, marketing, sales, customer service and human resources. The ideal candidate should be a natural leader, a dynamic collaborator and motivated by a strong desire to drive productivity and maximize efficiency.

Roles and responsibilities

• Own the P/L including overseeing daily operational activities across sales, marketing, customer service, finance and HR
• Create strategic plan to achieve business goals and set key performance indicators for the team and establish your own goals
• Prepare and implement budget and control measures as well as resource allocation plan
• Develop the delegation and escalation matrix, policies, SOPs, training programs and ensure adherence to them to maximize productivity and efficiency
• Oversee recruitment, onboarding, training and development of employees to achieve business goals and ensure that they are engaged and develop professionally
• Ensure day-to-day operations are conducted without any friction and conflicts are resolved to achieve mutual benefit

Required skills and qualifications

• Bachelor’s degree or equivalent in business management or related field
• 7-9 years of verifiable success at a managerial level
• Proficient in strategy, budgeting and planning operations
• Strong leadership qualities with excellent communication, delegation and collaboration skills
• Ability to motivate and engage employees and create a culture of accountability

Preferred skills and qualifications

• Conducting skill gap analysis to develop a L&D program to upskill employees
• Knowledge of performance management and employee retention strategies

Salary range

$160-190K base salary + annual bonus

Benefits

• Unlimited PTO
• 401(k) with company match
• Insurance including life, health, vision, and dental
• Commuter benefits