Customer Service Resume Examples

In today's highly competitive job market, a customized resume for customer service can make you stand out of the rest. Whether you are beginning your career as a customer service professional or already have years of experience, your resume is your first chance at making an unforgettable impression. This blog will guide you through creating a resume that shows off your skills and experience in customer service.

Role of a Customer Service Representative 

To most business companies in most sectors, customer service representation is very significant. Representing as the faces of a firm, customer service representatives attend to complaints and queries from customers, resolve and assure the satisfaction of customers.

Whether it's a call center role, retail, or one of the more specialized customer support positions, your resume has to tell your story about communication and problem-solving, while demonstrating your relationship-building skills with customers.

Here are the few free templates for customer service representatives. 

Template 1

Template 2

Template 3

Start with a Strong Resume Format

The resume's first impression does count. The format and style of your resume should be clean, readable, and professional. Avoid using complicated fonts such as Arial or Calibri, and keep the theme simple. The most commonly used format for any resume is the reverse chronological format, by which the most recent relevant experience is viewed first.

Here's a typical format for a customer service resume:

• Contact Information
• Professional Summary
• Key Skills
• Experience
• Education
• Other Sections (Certificates, Languages, etc.)

Professional Summary Example

A professional summary-professionals often call this a resume objective or resume profile-is a one-line sentence, usually located at the top of your resume. It is intended to outline your needs in terms of a position, which relates to customer service. You want to tailor the professional summary to the customer service job you are seeking.

Check out the free templates for graphic designer resume. 

Example:

"Customer focus-driven motivation, with more than 3 years in retail and call center environments with experience in solving customer complaints and setting customer satisfaction targets and handling large volumes of inquiries. Seeking to utilize the competencies and experience in customer service and communication in the dynamic working environment to work effectively for the satisfaction of customers of XYZ Company."

Your summary should be no more than 2-3 lines long and illustrate how you can contribute to the company.

Key Skills

Communicating Customer service jobs are vastly unique when it comes to required skills, and this is where you communicate those. A combination of both hard and soft skills will ideally apply to the position.

Here are some skills that have to be mentioned for a customer service resume. 

• Effective communication (written and verbal)
• Problem-Solving/Conflict Resolution
• Actively Listening
• Multi-Tasking/Time Management
• CRM Systems: Zendesk/Salesforce familiarity
• Empathy and Patience

Flexibility

Irrespective of the nature of skills you possess, it is highly probable that those skills will have to be modified to match the job description of the position for which you're applying. Today, most organizations employ electronic scanning systems (Applicant Tracking Systems, or ATS) when scanning resumes for specific keywords, so make sure to include such relevant terms from the job posting in your resume.

Highlight Your Work Experience

Work experience is the bread and butter of your resume. Here, list all positions you have had in reverse chronology (your latest job first), including position held, company name, location, and dates of work.

The secret to a good work experience area is accomplishment rather than mere description of job. Use bullet points for what you accomplished at each position, with measurable results when appropriate.

Example of the Work Experience Section:

Customer Service Representative – ABC Company

Location – January 2021 to Present

• Responded to an average of 75+ calls daily, which were efficiently resolved into inquiries and issues.
• Logged a 98% customer satisfaction score for 6 months in a row
• Trained 5 new team members on best practices for handling escalations
• Managed account updates and billing inquiries, which reduced complaints by 20%

Your Education

Unless otherwise indicated, a majority of the customer service jobs do not have an advanced degree as a prerequisite, so mentioning your educational qualifications would be highlighting that you are above the minimum qualifications. On that note, include your highest educational qualification and any relevant certifications or coursework.

Example:

If you took courses that have relevance to customer service, communications, or leadership skills, mention it here too.

Add Certifications and More Details

Certifications are resume-enriching additional qualifications that would put you ahead of the other bidders. Give certifications in a separate section, if pertaining to customer service, conflict resolution or communication.

Examples of Relevant Certifications

Certified Customer Service Professional (CCSP)

Conflict Resolution Certification

CRM Software Certification- Such as Salesforce, Zendesk

You can also add the languages you speak, volunteer work, and technical skills, such as Microsoft Office or specific software that would be points of strength for you.

Tailor Your Resume to Each Job

Tailoring your resume to the particular job will make a customer service resume stand out. Even though this process is extremely time-consuming, customizing your resume to fit the description of a specific job will bring you much closer to the hiring manager's attention than an off-the-shelf generic resume

Review the job posting and align your resume with the skills and qualifications called for in the posting. Tighten up your professional summary, key skills, and even work experience to emphasize the very best of your background.

Proofread and Edit for Perfection

Typos and grammatical errors can give a wrong impression to the hiring manager. Before submitting your resume to any place, take a good glance over it so that it does not contain any typos or errors. It could also be asked from a friend of yours or a tool like Grammarly. Which could possibly detect some error that has gone through your eyes?

Final Words

A Strong Customer Service Resume Leads to More Interviews

Writing a star customer service resume is more than just listing past jobs-it really paints a picture of how well you can relate with people and solve problems to keep the customers satisfied. By doing the following, you will be in a much better position to craft your resume to highlight your strengths and earn you that next coveted role.

And if you need a little extra help, tools like Teal's AI Resume Builder can make it all so much easier by providing you with highly customised suggestions and formatting tips.