Customer Service Representative Job Description Template

The ideal Customer Service Representative (CSR) is empathic to a customer's requirements and will ensure that they leverage their strong communication skills to solve customer queries and grievances and initiate immediate action. At the core, they should possess a genuine desire to help others.

USe the following template to hire top-notch CSRs in no time. Make sure to appropriate the template to suit the requirements of your organization.

Customer Service Representative Job Description

At [Company X], our customers are the heart of everything we do. To ensure they have the best experience possible, we are seeking a high-performing Customer Service Representative who has a demonstrated history of providing exceptional service. The ideal candidates must have strong communication skills, the ability to handle multiple tasks simultaneously, and a passion for helping customers. The candidate should be a problem solver, have excellent interpersonal skills, and the ability to manage time effectively.

Roles and responsibilities

Manage large amounts of incoming phone calls and emails.
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid, and complete information by using the right methods/tools.
Meet personal/customer service team sales targets and call handling quotas.
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts, and file documents.
Follow communication procedures, guidelines, and policies.
Take the extra mile to engage customers and ensure their satisfaction.
Generate sales leads and promote products and services.

Required skills and qualifications

Proven customer support experience or experience as a Client Service Representative.
Track record of over-achieving quota.
Strong phone contact handling skills and active listening.
Familiarity with CRM systems and practices.
Customer orientation and ability to adapt/respond to different types of characters.
Excellent communication and presentation skills.
Ability to multi-task, prioritize, and manage time effectively.
High school diploma.

Preferred skills and qualifications

Bilingual in English and Spanish.
Experience in sales or customer service environments.

Salary range

$9.81-$30.06 per hour (based on experience)+ performance bonus.

Benefits

401(k) with company match
Insurance including life, health, vision, and dental
Paid time off
Flexible work hours

Customer Service Representative Job Description Template